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sparky3655
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New account - join orphaned account to it please

Hi

I recently move house - I think rather than my existing account be moved to my new address, I think it was cancelled and a new one set up. I now have a new email address for this new account.

However, I would still like to access my previous email account, which I believe will now be "orphaned".

Please could someone get in touch to advise how we can do this.

Many thanks.

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Anonymous
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Re: New account - join orphaned account to it please

if its still active vm can do move and transfer. this will move all the old email accounts and replace any you have on the new one.
This process will delete any new emails on the new account.

if the account has already been deleted it can't be recovered

VM can arrange this when they get tot he thread
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sparky3655
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Re: New account - join orphaned account to it please

Many thanks apcyberax - sounds ideal.

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Katie_WT
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Re: New account - join orphaned account to it please

Hi there @sparky3655

 

More than happy to help you out - can you confirm if your email address is still active? You can check this at mailtester.com

 

If it is still active we can request to move it to your new account - unfortunately if it is no longer active, we can't recover it. 

 

Cheers

Katie - Forum Team


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sparky3655
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Re: New account - join orphaned account to it please

Hi Katie - yes, email account is still active according to that site.

Katie_WT
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Re: New account - join orphaned account to it please

Thanks for checking @sparky3655

 

We'll be more than happy to take a look at your account and transfer over your email to your new account. I'll need to pop you a Private Message so we can take some details from you; we've been unable to locate  your account from your forum details. 

 

Please look for a purple envelope and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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