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Bighmark
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New account email access

Please can someone help

we have just switched to virgin and tried to register the account and it asked if you would like a new email account to log in with so we said yes completed the rest of the form .

 it stated it has sent a link to verify email account
 but we can’t log in to verify the new Email account set up as it is new ?

 

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Alex_RM
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Re: New account email access

Hi Bighmark,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you're having some trouble with the new email address.

Have you been able to sort this since posting?

 

The email address you've used to register for the online account should be the one the email goes to in order to verify the mailbox.

 

Alex_Rm

 

 

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Bighmark
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Re: New account email access

After 12 hours of text messages to customer service they tell me nothing can be done until the installation has been done 

Which is next week now it should have been today

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Bighmark
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Re: New account email access

Still cannot access the account 

I need to login to the new email address to confirm the account but I can’t because it has not been confirmed 

is there anyone who can help ???

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