Menu
Reply
an1063
  • 97
  • 0
  • 2
Dialled in
439 Views
Message 1 of 12
Flag for a moderator

New VM e-mail account

Hi

I've just set up a new e-mail account for my son and its a 'virginmedia.com' account. Our other accounts are all 'blueyonder.co.uk'

I don't see the virgin media account under 'manage accounts' in my profile.

Is this correct?

thanks in advance

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
430 Views
Message 2 of 12
Flag for a moderator

Re: New VM e-mail account

No, that doesn't sound correct.

How did you manage to set up the new account?  Did you do it via the Manage Account section when logged into your account with the primary username which, presumably, is a blueyonder one.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
an1063
  • 97
  • 0
  • 2
Dialled in
422 Views
Message 3 of 12
Flag for a moderator

Re: New VM e-mail account

Hi Graham

Thanks for replying.

Yes, I set it up exactly as you describe via the 'manage accounts' area of my profile - all under my primary blueyonder account.

It won't verify on the ipad either when setting it up as a new account.

I did wonder if I should recreate it but it says the e-mail address is not available so it must exist somewhere?

 

Andy 

0 Kudos
Reply
用心棒
  • 5.81K
  • 652
  • 2.02K
Very Insightful Person
Very Insightful Person
420 Views
Message 4 of 12
Flag for a moderator

Re: New VM e-mail account

Did your primary email address receive an email notification (subject, “You've set up a new My Virgin Media account”) for the newly created account?

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

  Use Kudos to say thanks

  Mark as Helpful Answer if I've helped

0 Kudos
Reply
an1063
  • 97
  • 0
  • 2
Dialled in
416 Views
Message 5 of 12
Flag for a moderator

Re: New VM e-mail account

No it didn't!

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
412 Views
Message 6 of 12
Flag for a moderator
Helpful Answer

Re: New VM e-mail account

In that case the set up process didn't complete properly.

If you wait for a couple of hours the address should be released back into the pool and you can try the process again.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

an1063
  • 97
  • 0
  • 2
Dialled in
399 Views
Message 7 of 12
Flag for a moderator

Re: New VM e-mail account

Thanks Graham, will do!

 

cheers

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
387 Views
Message 8 of 12
Flag for a moderator

Re: New VM e-mail account

@an1063 

You may well have already considered this, but, is setting up an email account for your son as a secondary address to your account the best option.

It will always be tied to your account and will be lost should you ever cease to be a VM broadband customer.

Your son will never be able to 'own' the account.  Unless you actually want that control over the account consider setting up an email address not linked to an ISP such as Gmail or MS outlook, others are available.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

an1063
  • 97
  • 0
  • 2
Dialled in
361 Views
Message 9 of 12
Flag for a moderator

Re: New VM e-mail account

I didn't know that the secondary account was an option but it does sound like a good idea (he's only 10 btw)

Would this be set up in manage accounts or as another option under my profile?

Any tips you had time to share would be very welcome.

thanks again

andy

0 Kudos
Reply
Graham_A
  • 16.14K
  • 2.26K
  • 6.9K
Very Insightful Person
Very Insightful Person
355 Views
Message 10 of 12
Flag for a moderator

Re: New VM e-mail account

Not sure you completely understood my last reply.  When you create an account under the My Profile Manage Accounts tab that is creating a secondary address.

You will always have control over it and can see the mailbox content and can change the password, if necessary.

Given the age of your son this is probably the best option, rather than setting up an independent account as I had suggested previously.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks