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chirpy999
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New Laptop cant get Ntlworld e mail working

Hi, got a new Hp laptop but cannot get my ntlworld email account to work. I thin its in an issue with the password. on my old machine its got a password in the box which is not the password I use on my virgin media account . If I try to use my Virgin media password I get no where.

I dont want to waste an hour trying to get through to the helpline

 

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Anonymous
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Message 2 of 10
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Re: New Laptop cant get Ntlworld e mail working

if the email address is correctly attached to your vm account you can reset the password from your MyVM account
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Sasha_W
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Message 3 of 10
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Re: New Laptop cant get Ntlworld e mail working

Hi @chirpy999

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having issues with your ntl world but we can certainly look into this for you. 

 

As @Anonymous you should be able to reset this but if not we can look into this closer for you. 

 

Do you still have your old device with you that you used to sign on with? If so are you still able to sign on? 

 

Have you tried other devices or web browsers at all? 

 

What error message shows when you try to log in? It may be that we need to take a look into your account but please do let me know. 

 

Thanks 

Sasha - Forum Team


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chirpy999
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Message 4 of 10
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Re: New Laptop cant get Ntlworld e mail working

Sasha, have set up NTLworld email on amazon fire no problem,

chirpy999_1-1620152776686.png

This is my new pc email settings , What can Ido to get this working?

Thanks

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chirpy999
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Re: New Laptop cant get Ntlworld e mail working

Why wont that screen shot show

 

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HowardML
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Message 6 of 10
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Re: New Laptop cant get Ntlworld e mail working

Because it was approved without realising that it disclosed your full email address which is FORBIDDEN by the Forum rules. You can be careless of your privacy but the Forum will not be. How do you think spammers and scammers get hold of email addresses - this a public forum that can be read by anyone.


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ravenstar68
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Message 7 of 10
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Re: New Laptop cant get Ntlworld e mail working

While the settings show your email address and password field, you may need to click on Change Mailbox Sync settings.

ravenstar68_0-1620208832842.png

 

Note:  If the mailbox is in the middle of a Sync attempt this will be greyed out - you'll need to wait til the sync is finished

Click advanced mailbox settings on the following screen:

ravenstar68_1-1620207354740.png

Scroll down and make sure the settings match what you see below

ravenstar68_2-1620207567092.png

Note 2:  If you look at some settings pages you'll see things like imap.virginmedia.com:993:1 - AFAICT it doesn't matter whether the final :1 is present or not.  Certainly the settings above work for me.

Note 3: I know I'm using a Blueyonder address, but ntlworld.com uses the same server hostnames and ports.

Tim

 

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Paulina_Z
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Message 8 of 10
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Re: New Laptop cant get Ntlworld e mail working

Hi @chirpy999,

 

Thanks for getting back to us.

 

Have you taken a look at what @ravenstar68 advised? Please take a closer look and let us know how you get on.

 

Thanks,

Paulina_Z
Forum Team



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chirpy999
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Message 9 of 10
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Re: New Laptop cant get Ntlworld e mail working

Hi, i deleted the account then added it again it now seems to be working

thanks

Dave

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Zak_M
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Message 10 of 10
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Re: New Laptop cant get Ntlworld e mail working

Glad to hear that you have managed to get this resolved @chirpy999

 

Kind regards,

Zak_M

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