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Message 11 of 20
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Re: Need to delete old virgin.net email account

I've not been an account holder for 4 1/2 years, the account I'm trying to close is [MOD EDIT: Personal info removed]

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Message 12 of 20
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Re: Need to delete old virgin.net email account


@Tbunnykins wrote:

I've not been an account holder for 4 1/2 years, the account I'm trying to close is xxxxxx@virgin.net


No wonder you get spam, if you post personal details on an open forum.  I have asked the moderator to edit your post.  Also, the normal action on this forum is to start a new thread.  So that each person gets individual attention and can mark it as solved.  Good luck.!


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Message 13 of 20
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Re: Need to delete old virgin.net email account

After 9 years with VM I ended my contract in June 2019 but my virgin.net account is still active. I have had very unpleasant spam and am concerned that my account may be hacked in the future. I would like it closed pleased but can't find a way of doing it myself.

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Message 14 of 20
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Re: Need to delete old virgin.net email account

Sorry to hear that you've been sent some unpleasant spam JM11, we can raise an IT ticket to get this done but we would need to take information via a private message to get your email address closed down.

 

I will drop over a private message for the details, please respond and we can get this looked raised and deleted for you.

 

 

Regards

Steven_L

 

 

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Message 15 of 20
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Re: Need to delete old virgin.net email account

Help! I also have a 20 year old old virgin.net email account i am trying to close.

No one seems able to help me but it is still receiving work emails and is live,

Can someone help me?

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Message 16 of 20
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Re: Need to delete old virgin.net email account

Hi VCFLETCHER,

 

Thanks for posting and welcome to the community.

 

I'll be able to help with this. I'll send you a PM to get the details, raise it with our IT team and then when they've deleted it, update the thread 🙂

 

Kind regards,

John_GS
Forum Team

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Message 17 of 20
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Re: Need to delete old virgin.net email account

Hi VCFLETCHER,

 

Thanks for joining me on PM, just to update the thread; it's been raised with IT now and I'll update the thread when I know further news.

 

Kind regards,

John_GS
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Message 18 of 20
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Re: Need to delete old virgin.net email account

Hi VCFLETCHER,

 

Just a quick update, IT have successfully deleted the email 🙂

 

Kind regards,

John_GS
Forum Team

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Message 19 of 20
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Re: Need to delete old virgin.net email account

you are my saviour! thank you so much.

Ive spent hours and hours trying to sort that and you have solved it within minutes. THANK YOU

Victoria

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Message 20 of 20
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Re: Need to delete old virgin.net email account

Apologies again for that but I am glad all sorted 🙂

 

Have a lovely day

 

John

John_GS
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