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Need to delete old email accounts

Hi,

I have two old ntlworld accounts which I cannot access as I have not been a Virgin Media customer for some years but these accounts are still forwarding vast amounts of junk emails to my current email accounts.

Please can these accounts be permanently deleted?

Thank you

 

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Message 2 of 9
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Re: Need to delete old email accounts

Hi Sue815, 

Thank you for your first post and I hope you enjoy our community.

I am sorry you are being forwarded junk mail I can certainly look into this for you. I will pop you over a private message asking for some details just keep an eye out for the purple envelope.

Thanks,

Zoie

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Re: Need to delete old email accounts

Hi Sue815,

Thank you, I have sent this over to our I.T team the ticket reference is P009835745. I will let you know when I get any updates 🙂

Thanks

Zoie

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Re: Need to delete old email accounts

Hi Zoie, 

Any update on this please?

Thanks

Sue

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Message 5 of 9
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Re: Need to delete old email accounts

Are the addresses still showing as valid in mailtester.com? 


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Re: Need to delete old email accounts

Ive had a look at mailtester.com and one address is showing as invalid (the main one on the account) but a secondary address is still valid.

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Re: Need to delete old email accounts

Hi, Sue, I can confirm the email address you have provided has been deleted.

Thanks,

Zoie

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Re: Need to delete old email accounts

Hello Zoie,

Whilst the primary email address has been deleted the secondary one is still valid according to mailtester.com this morning.

Please can you investigate?

Thank you

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Message 9 of 9
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Re: Need to delete old email accounts

Hi Sue815,

 

Thanks for coming back and letting us know. 

 

I'll pop you over a PM so I can raise this for you.

 

Regards,

Beth

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