Virgin Media Community

[beck81uk]

Hi there, hoping someone can help. I am trying to access an old ntlworld.com email but it is saying username doesn't exist.  I did think when I left this email for a new one that I forwarded all emails to my new account, however this is not the case and I now need help to access this email.

Please could someone help. 

Kind regards

Rebecca Renshaw 

[Lisa_CC]

Hi Rebecca,

Thanks for posting and sorry to hear that you're unable to access your old email account. Can I ask whether the email account is linked to an active Virgin Media cable account? I ask because when a cable account is disconnected, any email addresses are deleted after a while.

If it's linked to an active account, have you tried a password reset or is this where you're seeing the error?

Sorry for the questions but I'm trying to get a clearer picture of the email situation.

Thanks,

Lisa

[beck81uk]

It is an old ntlworld world account. It is not an active Virgin Media account. But it is the email that is used for my paypal account hence why I need to get access to it. Kind regards. Becky

[dannylau]

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@beck81uk wrote:
It is an old ntlworld world account. It is not an active Virgin Media account. But it is the email that is used for my paypal account hence why I need to get access to it. Kind regards. Becky

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unfortunately Virgin will not assist non customers and if the account has been deleted nothing can be done

[beck81uk]

Oh well, worth a shot! I'll sort it somehow. Thank you.