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beck81uk
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Need to access an old ntlworld.com email

Hi there, hoping someone can help. I am trying to access an old ntlworld.com email but it is saying username doesn't exist.  I did think when I left this email for a new one that I forwarded all emails to my new account, however this is not the case and I now need help to access this email.

Please could someone help. 

Kind regards

Rebecca Renshaw 

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Lisa_CC
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Re: Need to access an old ntlworld.com email

Hi Rebecca,

 

Thanks for posting and sorry to hear that you're unable to access your old email account. Can I ask whether the email account is linked to an active Virgin Media cable account? I ask because when a cable account is disconnected, any email addresses are deleted after a while.

 

If it's linked to an active account, have you tried a password reset or is this where you're seeing the error?

 

Sorry for the questions but I'm trying to get a clearer picture of the email situation.

 

Thanks,

 

Lisa

beck81uk
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Re: Need to access an old ntlworld.com email

It is an old ntlworld world account. It is not an active Virgin Media account. But it is the email that is used for my paypal account hence why I need to get access to it. Kind regards. Becky
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dannylau
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Re: Need to access an old ntlworld.com email


@beck81uk wrote:
It is an old ntlworld world account. It is not an active Virgin Media account. But it is the email that is used for my paypal account hence why I need to get access to it. Kind regards. Becky

unfortunately Virgin will not assist non customers and if the account has been deleted nothing can be done

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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beck81uk
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Re: Need to access an old ntlworld.com email

Oh well, worth a shot! I'll sort it somehow. Thank you.