Hi there, hoping someone can help. I am trying to access an old ntlworld.com email but it is saying username doesn't exist. I did think when I left this email for a new one that I forwarded all emails to my new account, however this is not the case and I now need help to access this email.
Thanks for posting and sorry to hear that you're unable to access your old email account. Can I ask whether the email account is linked to an active Virgin Media cable account? I ask because when a cable account is disconnected, any email addresses are deleted after a while.
If it's linked to an active account, have you tried a password reset or is this where you're seeing the error?
Sorry for the questions but I'm trying to get a clearer picture of the email situation.
@beck81uk wrote: It is an old ntlworld world account. It is not an active Virgin Media account. But it is the email that is used for my paypal account hence why I need to get access to it. Kind regards. Becky
unfortunately Virgin will not assist non customers and if the account has been deleted nothing can be done
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