Showing results for 
Search instead for 
Did you mean: 

Need help with Email account, account not accessible

Joining in

Account reading  The entered credential or authentication information does not work or are no longer accepted by provider. Please change them. Get error when try to change 


Forum Team
Forum Team

Hey maximusbigbonce,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your email account at the moment, are you able to access your online 'My Virgin Media' account? If so, please can you try the below:

• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
Please let me know if this helps to resolve the issues, if this doesn't work to resolve your issues, we can get this looked into further.

Kind Regards,



Hi Steven, please open a ticket for my issue as the solution did not work. I'm also aware that this issue with Virginmedia customer email accounts has been noted in the national press and TV media since the 19th June. I am very concerned that the data in my email account has been lost. Regards Maximusbigbonce

Hi @maximusbigbonce,

Thanks for coming back to us about this issue and sorry that this is still impacting you. In order to look into this further for you, I'll need to send you a Private Message to confirm a few details.
Please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch with you soon! 

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs