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Ric5150
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Need help accessing web mail please.

Hi can anyone help please as I cant access webmail and seems that its been blocked. Many thanks

Richard

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Graham_A
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Re: Need help accessing web mail please.

You need to provide a more detailed explanation as to what you are seeing that makes you believe it is blocked.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Ric5150
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Re: Need help accessing web mail please.

Hi Graham

 

Just had a chat on the phone with Virgin who said that is locked and their IT will have to do whatever to unlock it and will get back to me.

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Alex_RM
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Re: Need help accessing web mail please.

Hi Ric5150,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you've had some issues accessing webmail.

 

Please let us know if this has now been resolved or if you need further assistance.

 

Alex_Rm

 

 

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Ric5150
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Re: Need help accessing web mail please.

Hi Alex

 

I haven't a reply back yet. Was told that my email account was locked ?

 

Richard

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Ric5150
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Re: Need help accessing web mail please.

Hi Alex ive been trying to access my email at virgin so I can change the password.

Richard
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HowardML
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Re: Need help accessing web mail please.

You do not change your email password in the VM mail system. You change it in My Virginmedia. Try that (use the link at the top of this page).


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Ric5150
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Re: Need help accessing web mail please.

Thanks Howard but ive tried that before. Got through to Virgin after an hour and they confirmed it would need their IT dept to unlock it.

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Ric5150
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Re: Need help accessing web mail please.

May have stemmed from Virgin telling me I was one of their accounts that may have been hacked when information had been compromised.

 

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Alex_RM
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Re: Need help accessing web mail please.

Thanks for getting back to me Ric5150,

 

Just need a few details from you so I can check on this, I've popped you over a private message.

 

Alex_Rm

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