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Jrcherie
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Need access to old email account

Can I get access to my old email account as I’m locked out of things as forgot to change email when left virgin

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Katie_WT
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Re: Need access to old email account

Hi there @Jrcherie

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand that you are having issues with an old email address. I'm afraid as you are no longer a customer with Virgin Media, you will no longer have access to any emails.

 

The email account should have been closed/disconnected within 90 days of you leaving. We will not be able to reactivate or offer any further assistance with gaining access to this email; I do apologise. 

 

Cheers

Katie - Forum Team


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