Virgin Media Community

[JLamond]

Hi, my mothers old ntlworld email account has been compromised. We cannot change the password and from reading other similar threads on here, it would seem that we're out of luck as we're no longer Virgin Media customers. I'd appreciate it if anyone was able to help me with this!

[Graham_A]

The Forum Team should be able to help.

It will be at least 24 hours before they reach this thread.

The deletion process may be complicated if your mother is the account owner as the team will need to contact her for authorisation.

[Corey_C]

Hi JLamond,

I'm very sorry to hear this has occurred. Unfortunately, there is a high probability that I will only be able to delete the email address since there isn't an an active account attached to it, but I'm going to PM you shortly to get the details. We will be asking you details about the account to verify your identity and clear data protection.

Cheers,

Corey C