The Forum Team should be able to help.
It will be at least 24 hours before they reach this thread.
The deletion process may be complicated if your mother is the account owner as the team will need to contact her for authorisation.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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