Hi, my mothers old ntlworld email account has been compromised. We cannot change the password and from reading other similar threads on here, it would seem that we're out of luck as we're no longer Virgin Media customers. I'd appreciate it if anyone was able to help me with this!
I'm very sorry to hear this has occurred. Unfortunately, there is a high probability that I will only be able to delete the email address since there isn't an an active account attached to it, but I'm going to PM you shortly to get the details. We will be asking you details about the account to verify your identity and clear data protection.