Virgin Media Community

[NickM56]

One of my email accounts has been hacked and the password changed so I can no longer access it. Although I still have access to the main "parent" email account the hacked account was my main email address so I need to recover it.

I am looking for some advice as all I seem to be able to do from the parent account is to delete the other account.

[Matthew_ML]

Hey NickM56, thank you for reaching out and a warm welcome to the community I am so sorry to hear you email has been hacked.

I should be able to change the password or if not raise an IT ticket for you.

I am going to send you a PM so we can look into sort this out for you.

Please look out for the purple envelope. Thanks