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daveneale
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NTLworld email account hacked

I'm still a virgin media customer and have a NTLWorld email address that's been hacked. I haven't used this address for years and dont know the paswword. How can I shut it down?

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Katie_WT
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Re: NTLworld email account hacked

Hi there @daveneale

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand that you're having an issue with your ntlworld email address. Can you advise why you think this has been hacked? 

 

Is the email address registered to your current active Virgin Media account? (You can check this by logging into your MyVirginMedia account)

 

Keep me posted.

 

Cheers

Katie - Forum Team


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