Hi my NTL world email address has been hacked and the password has been changed by the hacker. I tried to reset the password but I get an error message when I type in the email address saying 'Please ensure you provide the email address you use to sign in to My Virgin Media'. This NTL world email that has been hacked is not the one we use to sign in to My Virgin Media but I need to regain access to it, please help me reset the password
Welcome to our community forums and sorry to hear your email may have been hacked. We can understand your concern and want to do our best to help. To best help, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
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