cancel
Showing results for 
Search instead for 
Did you mean: 

NTLWorld email account is currently unavailable (again! )

DancinDiva
Up to speed

Yet again, I am getting the message:

Your Virgin Media Mail account is currently unavailable


This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.

Is this just an NTLWorld problem again?

2 REPLIES 2

DancinDiva
Up to speed

Update: Obviously I do have an active account so they have done something to unlock the account because it is working again. 

But it is frustrating that this keeps on happening.  

Hi @DancinDiva 

Thanks for posting and welcome back to the community. 

Apologies to hear of the email issues. 

Please can you run malware scans on all devices and then reset the password to something new unique, never used before.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill