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NTLWorld Emails

Joining in

Hi All

I've had 2 NTL email accounts since I started with NTLWorld. When Virgin had issues with email recently I lost all my emails going back 20 years on one account.  

I am now locked out of the account with all the missing emails since 13/09/23 and have tried to contact Virgin to get my account enabled. I have 2 references/complaints. 1 for missing emails which is now over 28 days old and one which virgin themselves raised so i'd get a call back within 5 days. To be fair i did get a call back after 3 days but it only rang one ring and i wasn't quick enough to answer.

How do i get my account reactivated and how do i get my old emails please?



Joining in

i have managed to get to my account through outlook by changing password as instructed.

Now i just need all my old emails!

Hi Stevec133


Thank you for your post and welcome to our community.

I am sorry to hear you are still missing emails that haven't yet been recovered.

I will send you a private message now so we can look into this further.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team

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