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fowlesp
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NTLWorld Email Servic down - 5 Days

My @ntlworld email service has been down for 5 days!

Is anyone else experiencing this?

Do we know when it will be fixed?

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WelshGasman
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Re: NTLWorld Email Servic down - 5 Days

You are posting in the Networking and Wifi sub forum?🙄

Head over to the Email sub forum, and you will see stacks of people in the same boat. 😞

There is a sticky link  at the top that you can try first?

FWIW mine had been stopped 3 times just this week 😞

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Akua_A
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Re: NTLWorld Email Servic down - 5 Days

Hi @fowlesp,

 

Welcome back to our community forums and sorry to hear you have been unable to access your emails for an ongoing amount of time. We can understand your concern and want to best help.

 

Just to clarify, when logging into your account what happens? Do you get an error message? Have you also tried changing your email password as seen here? https://www.virginmedia.com/help/billing-and-payments/login-problems .

 

Thanks, 

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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fowlesp
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Re: NTLWorld Email Servic down - 5 Days

Hi @Akua_A

When I tried to access my mailbox via the Virgin website, all I received was  "Mailbox unavailable"!

I resolved the issue by following the instructions here - https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

It would have been useful to publish this on the "Service Status" page or providing some indication that my account had been blocked

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Serena_C
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Re: NTLWorld Email Servic down - 5 Days

Hi @fowlesp

 

Thanks for getting back to us, I'm glad to hear your mailbox is now unlocked.

 

Thank you for your feedback regarding the instructions that helped you, I will pass this on to the relevant team now.

 

Kind regards,

Serena

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