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dspace9
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NTLWORLD email not receiving from specific domain

Hi, I an a new Slimming World consultant and for some reason it takes 48 hours + for me to receive emails from them, their IT has tracked email leaving their server OK. They receive my emails straight away, I receive their emails on my gmail account straight away. Is there a setting I need to change or something else I need to do, thanks in advance.

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用心棒
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Re: NTLWORLD email not receiving from specific domain

Whatever the cause of the delay is it is unlikely to be something that you can resolve with changes at your end. To help troubleshoot the issue consider try the following:

  • sign into webmail
  • select the delayed email
  • select ☰ > View source
  • highlight text from the first line down to the first blank line
  • copy the highlighted text (press Ctrl + C)
  • browse to https://toolbox.googleapps.com/apps/messageheader/
  • paste (Ctrl + V) the previously copied text into the area indicated by Paste email header here
  • select ANALYZE THE HEADER ABOVE
  • highlight the results shown in the table with the following headings:
    #DelayFrom  ToProtocolTime received 
  • copy the highlighted text (press Ctrl + C)
  • paste (Ctrl + V) it into your reply after making sure to redact any personal information, for example:

    #DelayFrom  ToProtocolTime received 
    0 few.bwhhealth.com mx4.tb.ukmail.iss.as9143.net 11/23/2020, 12:22:08 PM GMT 
    15 secsmtpclienthelo md9.tb.ukmail.iss.local 11/23/2020, 12:22:13 PM GMT 
    2 md9.tb.ukmail.iss.local mc53.tb.ukmail.iss.local 11/23/2020, 12:22:13 PM GMT 

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dspace9
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Re: NTLWORLD email not receiving from specific domain

Thanks

 

# Delay From *     To * Protocol Time received  

0 SW-EXCH-Live.slimming-world.com SW-EXCH-Live.slimming-world.com 11/18/2020, 1:57:39 PM GMT 
1 sw-exch-dr.slimming-world.com sw-sea01.slimming-world.comESMTPS11/18/2020, 1:57:39 PM GMT 
2 localhost.localdomain localhostSMTP11/18/2020, 1:57:39 PM GMT 
328 hourssw-sea01.slimming-world.com mx2.tb.ukmail.iss.as9143.net 11/19/2020, 5:58:24 PM GMT 
4 smtpclienthelo md4.tb.ukmail.iss.local 11/19/2020, 5:58:24 PM GMT 
5 md4.tb.ukmail.iss.local mc57.tb.ukmail.iss.local 11/19/2020, 5:58:24 PM GMT
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Re: NTLWORLD email not receiving from specific domain

Ask their IT if they can explain the 28 hour delay at step 3 of your results.