Virgin Media Community

[raghda]

my ntlworld email was hacked. I cannot find a way to access it direct and change password.

Need to do so urgently as it is sending emails to my contacts

[apcyberax]

are you still a VM internet customer?

[Graham_A]

Try: Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts. 

Or: 

virgin-media-reset-username-and-password 

[raghda]

The problem: View/Change is not available

I have been trying for hours, have no clue how to access password change.

[Graham_A]

Use the second link in that case.

[raghda]

Thank you.

I did try that, it needs a virgin mobile number and my mobile number is with a different provider. It won't take my mobile number.

I am going crazy

[Graham_A]

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@raghda wrote:

Thank you.

I did try that, it needs a virgin mobile number and my mobile number is with a different provider. It won't take my mobile number.

I am going crazy

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If it is asking for a Virgin mobile number you have gone to the wrong page.  Make sure you select the forgotten broadband account password page and enter the email address concerned.  You will be asked to answer security questions or provide account details including your most recent bill.