@raghda wrote:
Thank you.
I did try that, it needs a virgin mobile number and my mobile number is with a different provider. It won't take my mobile number.
I am going crazy
If it is asking for a Virgin mobile number you have gone to the wrong page. Make sure you select the forgotten broadband account password page and enter the email address concerned. You will be asked to answer security questions or provide account details including your most recent bill.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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