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Bren123
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NTL world

How can I cancel an old ntlworld email account, I no longer have use for it and all it receives is spam etc.

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MissPasko
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Re: NTL world

Hi Bren123,

You said in a thread back in September that you recently joined Virgin.  Did you arrange for the ntlworld address to be linked to your new account, or is it an orphan address? https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

If orphaned, the Forum Team (VM employees) will be able to help.  If linked to your account as a secondary address, you should be able to delete it yourself in the billing account, manage accounts tab.

If the primary address, it can't be deleted, but if you review all the settings in webmail, and delete all the contents - emails and contacts.  Delete it from any email client and ignore it for 150 days it is supposed to go dormant.

I hope this helps, let us know if you require assistance.


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Bren123
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Re: NTL world

Thanks miss pasco

its an old email from before NTL was taken over by Virgin, I have an alternate virgin email and gmail.

 

Brendan

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Gareth_L
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Re: NTL world

Hello Bren123

I am happy to get this deleted

Its an easy fix from ourside, its just takes around 7 days 

Can you please check the purple envelope top right 

I will need to pass security first 

Gareth_L

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Gareth_L
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Re: NTL world

Hello Bren123

I have requested for you email to be deleted now

Probably looking at around 10 days maximum

Although it does get done a lot quicker 

All you need to do is go to mailtester.com and enter email 

If its goes red then it has been deleted 

Gareth_L