NTL email problems

[Ellen_HX]

Does anyone know how to move an old ntlworld email address to my new Virgin media account?

Thanks

[Graham_A]

@Ellen_HX Provided that both the old account and the new account are in the same account holder name the VM Forum Team staff may be able to arrange for a Move and Transfer to be carried out.  You cannot do this yourself.

They will respond here in a day or so.

[Paulina_Z]

Hi @Ellen_HX,

Welcome to our Community Forums! Thank you for your first post and I'm sorry that you're having some issues with your mailbox. I'll be happy to help you with this further.

I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you! 

[Paulina_Z · Accepted solution]

Hi @Ellen_HX,

Thank you for coming back to me about your ongoing email issue and I'm glad that I was able to assist. 

I'll get back to you as soon as I can with more information about the IT ticket.

Let us know if you need any further help in the meantime.

Thank you! 😊