Last week my ntlworld email stopped working. I called 150 and a technician told me my POP settings were old fashioned and to use IMAP. He changed my password for me and I saw the emails flood in. Alas I couldn't reply/send as I discovered the next day. So I called 150 and went round and round the subject without any conclusion. I need to work, so rang 150 again the next day and was told there was a problem at Virgin's end and to wait 24-48 hours (over last weekend). Monday arrived, I can't receive or send emails. So I called 150. Have to say that I could hardly understand anything that was said as I'm not very good with accents. But I told him I've had an ntl email for a couple of decades and that I work on a Mac which dates back to 2014. He didn't know what a Mac was until I mentioned the word Apple. We went to the mail on the website (masses of it), we went through all the settings in Apple Mail some boxes of which are not the same as Virgin's. Then he switched something and the email he had asked me to send myself appeared from my husband. Then he said he couldn't help any more. My husband, the account holder, signed into his account on Virgin. His password wouldn't work. He had to use the changed password I was given last week. He got taken to MY email. So we're left desperate, neither of us receive email nor can we send any from our ntl addresses. We both work on iMacs, OS Mavericks, if that's any help to anyone reading this. I do hope someone can help us. Thanks for reading this . . .
Hi Melissa, Thanks for your reply. The post you pointed me to seems to be about Pop3. I'm using IMAP as instructed by a person on phone number 150 last week. Also doesn't explain why my husband has to use the new password given to me by the same person in order to sign in but is then taken to my email inbox on Virgin.
Hi Melissa, I go straight to my email on my VM mail inbox. One or two are marked Donald Farr (my husband)! He is the account holder and now his ntl email seems to be working in Thunderbird (sending and receiving) on his Mac where he receives his own email, but his Apple Mail settings don't work. He hasn't changed any settings on his ntl settings on his computer but presumably Thunderbird likes them. My ntl settings in Apple Mail are just not working at all. I keep having to break off work, open Chrome and go to the VM mail inbox.