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NTL email login - cannot create account

Joining in


Need urgent help.

Tried to create an account for virgin media to change a few settings, it said we already had an account so with a bit of digging I found out its an email address.. we didnt even know this was created and it must have been a good 20 years ago that it was as NTL changed to virgin media in 2007 (we have never changed our provider and we had NTL for years before that). We dont have a clue what the email address is nore do we have any clue what the password might be. What are we meant to do? If we go we have forgot our email address it stars half of it out, and we cant go through forgotten password without having the email address!! Literally stuck.



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Hey there @braderzj Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the poor experience you have had in relation tot he MyVM account. 😞
I will assist you further on this and get you the help neeed.

I will send a private message.

Kind regards.

Forum Team

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