Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
371 Views
Message 1 of 11
Flag for a moderator

NTL email available on ipad but not laptop

Hi there

I have an old NTLworld email address that I have been using for years uninterrupted. It works without any problems on my iPad but when i try and connect using Outlook on my laptop, it fails miserably. I cancelled my Virgin account for a while during a house move back in late 2018. I have re-subscribed to Virgin, but although i can get the NTLWorld emails on my iPAd (with the NTLworld imap settings, it does not work on my laptop. Can you give me any help please?

Tags (3)
0 Kudos
Reply
Highlighted
  • 5.16K
  • 574
  • 1.82K
Very Insightful Person
Very Insightful Person
349 Views
Message 2 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

On your laptop open a command shell / terminal window and enter the following command for your operating system where Username:Password is your email address, colon, password, for example richard.branson@virginmedia.com:Xy3a2siz:

Windows 10

 

curl -v smtps://smtp.virginmedia.com -u Username:Password 2>&1 | findstr "235 VM"​ 

 

BSD / Linux / MacOS / UNIX

 

export HISTCONTROL=ignorespace
 curl -v smtps://smtp.virginmedia.com -u Username:Password 2>&1 | grep "235\\|VM"​ 

Post the resulting output from the command here; it should not contain any personal information?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

 

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
315 Views
Message 3 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

Hi there

Thank you for the response, I'll have a go at collecting the output and will post shortly.  Do you think the NTL email address has become orphaned from my Virgin media account, if so, can i re-attach it somehow?

Thank you

 

0 Kudos
Reply
Highlighted
  • 5.16K
  • 574
  • 1.82K
Very Insightful Person
Very Insightful Person
297 Views
Message 4 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

If it was a secondary email address then sign in here, My Virgin Media > My Profile > Manage accounts, with the account holder's authentication credentials and confirm it listing. If it is not listed then it is orphaned in which case the forum team would need to resolve the issue however be aware that all orphaned email addresses linked to the previous account will overwrite those that are currently linked to your account.

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
258 Views
Message 5 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

I've run the curl command (using the old NTL username - is this correct?), it returned the following output:

535 5.7.8 Authentication Credentials invalid (VM300)

Does this mean anything?

 

Thank you

 

 

0 Kudos
Reply
Highlighted
  • 113
  • 11
  • 29
On our wavelength
246 Views
Message 6 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

it suggests that the username/password combination you are using is invalid - are you certain that it's correct?  

0 Kudos
Reply
Highlighted
  • 5.16K
  • 574
  • 1.82K
Very Insightful Person
Very Insightful Person
237 Views
Message 7 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

VM300 error does indicate the combination of username and/or password is wrong; as mentioned by tehwolf 

Did you manage to determine whether or not the email address was orphaned or not; FYI Re: NTL email available on ipad but not laptop?

Are you able to sign into webmail?

 

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
124 Views
Message 8 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

Hi everyone, sorry for the late reply. Thank you for your comments so far.

As i can make out, on my iPad, the NTLworld emails are still coming through, and when i check the iPad settings, i can see the password. I must admit that if i try this password on my PC Outlook or webmail, it does not work.

Is there a way of re-joining this NTL email account with my current Virginmedia account please?

 

0 Kudos
Reply
Highlighted
  • 3.31K
  • 253
  • 325
Forum Team
Forum Team
60 Views
Message 9 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

Hey @GinnyH,

 

Sorry to hear of the issues that you're having with your email account. This maybe an orphaned email address that we can look into

 

Is the email in question a primary account or secondary mailbox on your account?

 

Have you changed a password via your online account and not updated the email settings on your PC?

 

Regards

Steven_L

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
42 Views
Message 10 of 11
Flag for a moderator

Re: NTL email available on ipad but not laptop

Hi Steven_L

It was the primary email for my account before i moved house, but it is no longer associated with my new Virgin account. It is very strange that i can still access it on my iPad, but i am hopeful.

If i try and enter my NTLWorld email address it does not show as being recognised.

 

0 Kudos
Reply