Menu
Reply
StewartH14
  • 4
  • 1
  • 0
Tuning in
1,021 Views
Message 1 of 9
Flag for a moderator

NTL email accounts

Hi. My wife and I both have NTL world email addresses. Mine still works as the password is still working, whatever it was. My wife's email has stopped working as it seems a new password is required. Can anyone advise how we can access these records to update and maintain the passwords. Thanks

0 Kudos
Reply
Graham_A
  • 18.1K
  • 2.57K
  • 7.66K
Very Insightful Person
Very Insightful Person
1,019 Views
Message 2 of 9
Flag for a moderator

Re: NTL email accounts

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
931 Views
Message 3 of 9
Flag for a moderator

Re: NTL email accounts

Good evening @StewartH14 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your virgin media email address. 

 

Are you still a virgin media customer? If so have you managed to follow the instructions above? 

 

Kind regards,

Zak_M

0 Kudos
Reply
StewartH14
  • 4
  • 1
  • 0
Tuning in
903 Views
Message 4 of 9
Flag for a moderator

Re: NTL email accounts

Hi

 

Yes, just gone into the account. It shows my current info in VM records, not any historical. I was the primary member. It's not shown my old NTL email or my wife's. Thanks very much for the idea, its been a while since I have been here. Getting a bit slower these days 🙂

0 Kudos
Reply
Paul_DN
  • 8.34K
  • 446
  • 861
Forum Team
Forum Team
897 Views
Message 5 of 9
Flag for a moderator

Re: NTL email accounts

Hi StewartH14,

 

Thanks for coming back to us, is the account in your name as I have tried to locate a account with the details we have for you but was unable, have any changes been made have you moved?

 

 Regards

 

Paul.

StewartH14
  • 4
  • 1
  • 0
Tuning in
890 Views
Message 6 of 9
Flag for a moderator
Helpful Answer

Re: NTL email accounts

Hi

We are at the same address, [REMOVED]. My old account number was [REMOVED]. This was on 3rd October 2018. I appreciate all your help on this. I think I have seen in the past many people who would love to keep these NTL addresses. My email was [REMOVED] which does still work and Gmail will receive the message.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
Jodi_S
  • 3.44K
  • 173
  • 359
Forum Team
Forum Team
832 Views
Message 7 of 9
Flag for a moderator

Re: NTL email accounts

Thanks for coming back to us StewartH14,

 

We will certainly be able to look in to this for you. So I can take a look at your account I will pop you over a private message to take some details for you.

 

Please click on the purple envelope to accept the chat.

 

Kind regards Jodi. 

0 Kudos
Reply
StewartH14
  • 4
  • 1
  • 0
Tuning in
817 Views
Message 8 of 9
Flag for a moderator

Re: NTL email accounts

Sorry to be rather dumb, I can't see a purple envelope in your message, only in the message above 😬

0 Kudos
Reply
Graham_A
  • 18.1K
  • 2.57K
  • 7.66K
Very Insightful Person
Very Insightful Person
812 Views
Message 9 of 9
Flag for a moderator

Re: NTL email accounts


@StewartH14 wrote:

Sorry to be rather dumb, I can't see a purple envelope in your message, only in the message above 😬


Scroll to the top of the screen and look for the purple envelope to the right of the bell icon.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply