I am administrator fir a local u3a. We send out bulk emails to our members. Two members have email accounts with ntlworld.com. The emails which I send to them bounce back with the following message:
This is an email abuse report for an email message with the message-id of 010b017ba2b1b903-f93bb76f-e3e1-4774-8bef-c63c1a66cfbb-000000 received from IP address 188.8.131.52 on Wed, 01 Sep 21 18:49:21 UTC.
This is the list of the complaint emails:
I have removed their email address for protection. I have asked both members to add my admin email address to their Contacts so the emails shouldn’t bounce back. Any ideas please?
Thanks for your post and apologies to hear you are having an issue with sending emails to 2 NTL addresses.
The questions asked above by BillC45 will go a long way in helping us to help you. I would also like to add, the 2 recipients - please check with them to ensure they haven't marked previous mails as spam and that they have added you as a safe sender.
Please reply to them so we can have the additional information. Once we have that we will be in a better position on how to advise you.
Thank you for your help. I am a ntlworld customer too. Below are the answers to the best of my ability:
1) we send around 500 webmails roughly twice a month. 2) they go out via webmail from our website
3) presumably I’ve answered this in 2)
4) there is one address with btinternet that bounces back; but I believe it’s because he hasn’t listed us as safe senders
5) we have a membership Secretary who is informed of any changes to data & she corrects the database. 6) yes I am aware of this but the 2 ntl members assure me they have set a rule to allow webmails from my admin address to be forwarded to their inbox.
Was there any update on this? I am a u3a member with a similar issue. Emails are sent out using the u3a Beacon system which I believe uses a service called SendGrid to deliver the messages. I receive some of these message correctly, some to to Spam but some never arrive. I use a domain name with a forwarding service pointed to my ntlworld mail box. I have set up a duplicate forwarder to my gmail box and have now received a "Beacon" message to the gmail account but not ntlword/Virgin. Why are some being blocked and can you correct this issue please as I am missing important messages.