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NTL World mail not working

Tuning in

I am a current Virgin broadband customer.  I have been a Virgin internet customer for many years with no gaps.

I have not altered anything in the account settings and have several NTL world accounts.

I have received no messages about spam being sent from my account. 

I have McAffee Total Protection.

Recently, sending has been a problem from my accounts.  Stuff sits in the outbox for hours – and may, or may not go eventually.  Incoming is fine.

The error message says “Your NTL account settings are out of date”, but I have altered nothing. 

I use three NTL accounts regularly, at least 3 times per week – sometimes daily.

Any ideas please?

Thank you.


Very Insightful Person
Very Insightful Person

@ricjen As you have changed the password for your VM email account you will have triggered the need to get an app password to use when accessing the email account via an email app such as windows mail or Thunderbird.  The instructions on how to do this are:

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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