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NTL World email - can the email address be changed?

SFM
Just joined

My elderly mother-in-law and father-in-law shared an NTL world email address that was made up of both their names. My father-in-law recently passed away and my mother-in-law doesn’t want to go through the hassle of changing her email, but also doesn’t want a daily reminder of her recently departed husband of 60 years. Is there anyway to change the email name but effectively keep all the history and not have to change the email in every place it is used? I suspect this is a long shot but wanted to check

2 REPLIES 2

jpeg1
Alessandro Volta

Unfortunately no, Virginmedia have stopped issuing new email addresses to new or old customers.

Is the broadband account to which the ntl email account was attached still running? If it is not then the email is in danger of being closed altogether. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @SFM 

 

As advised above unfortunately we'd only be able to disconnect the email and wouldn't be able to change this over, my apologies.

Travis_M
Forum Team

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