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NTL World email address stopped working

JohnBradshaw26
Joining in

My NTLWORLD.com email address stopped working on 28th March. I haven’t been a Virgin customer since September 2018, are they deleting accounts?

2 REPLIES 2

jem101
Superstar

Yes they are. According to the Ts & Cs, your email account and mailbox should have been deleted some three months after you left, but sometimes, this doesn't happen on schedule and they 'linger on' working but always prone to being deleted without further notice. 

Recently VM seem to have become more 'aggressive' in finding these orphaned mailboxes, not attached to a live broadband account and shutting them down.

Joseph_B
Forum Team
Forum Team

Hey @JohnBradshaw26,

Welcome to the Community Forums and thanks for the post.

With regards to email accounts if you leave your Virgin contract any emails associated with the account will cancel usually after 90 days but on occasion can take longer to close off, all of this can be found within our Terms and Conditions here.

Hope this clears it up. Joe