NTL PASSWORD

[JMARTIN1311]

Has anyone been successful getting password updated on ntlworld email?

[Ashleigh_C]

Hi there @JMARTIN1311 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I can see that our team have popped back to you on another thread, please do refer back to the team there and we will do all we can to help. 

[JMARTIN1311]

They did but no sign of any solutions

Thanks

[Lee_R]

Hi @JMARTIN1311 thanks for getting back to us. 

Sorry to hear your email issue has not been resolved. I would love to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[JMARTIN1311]

No sorry it seems as though the accounts are getting closed sooner then later 

[Ashleigh_C]

Hi there @JMARTIN1311 

We are very sorry that this has happened, we do close email accounts when customers leave within 90 days of the cancellation though this can take longer. 

We do recommend you move any needed emails across to a non Virgin media account as soon as you can.