Virgin Media Community

[Natt72]

My email has been unavailable since yesterday morning. My name and password are correct. I have tried the telephone number, included in the error message, but that is only for mobiles. I need to access a confirmation email today.

[DancinDiva]

I have the same issue.

BTW is yours an NTLWORLD. com account?

[DancinDiva]

Phone 150. I had the same issue. I eventually got through to someone at VM on the phone and rather oddly, had to have my password reset - although the account hadn't been hacked and the account was still active. This 'mailbox unavailable' error appears to be happening to other ntlworld accounts and apparently can only be fixed by VM advisors resetting the password. As ntlworld is from a legacy system, I guess their techies are doing something with them.

[Son_of_Anarchy]

I'm getting this with a Blueyonder account.  Perhaps it's to nudge us towards using a VM address...

[DancinDiva]

Yes, I thought that too! Still, at least we keep their customer services staff employed if we have to get them to sort it out.

[David_Bn]

Thanks for your post @Natt72, and a very warm welcome to you!

Sorry to hear of the issues you've been having with the E-Mail account.

Can you please advise me if this is still ongoing? 

I'd be happy to assist you if this is still required

Kindest regards,

David_Bn