I have an NTL email address which has been working fine but recently it stopped sending emails and they got stuck in my outbox. I was advised to delete the account on my iPad and add it again. I did this but when adding it, my password wasn’t accepted.
I tried going online to reset the password but am directed to the Virgin site and I’m not recognised.
Does anyone know how I can get the password reset?
VM will not help you. Your account should of been deleted 90 days after you left. Sometimes this will not happen at the time but the account will get detected and deleted at any time after the 90 days.
All VM can do is make sure the account is correctly and fully deleted for you
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Thanks for your help. I’d suspected that may be the case.
The account is actually belongs to my mother in law who is in her 70’s. She was never advised this would be an impact of moving providers. It would have been nice if VM had given a heads up before changing the access.