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NTL Email Account with Windows 10 Mail Won't Work

Hi, This is driving me crazy. My XP PC has finally packed in so have bought Windows 10 PC. I need to Set up Virgin NTLWORLD email as Windows 10 MAIL account. Process seems simple. Used POP3 and SMTP as servers. Account is sync'd. Two Error messages - "Can't access this account" and  "Attention Required". I don't know if the Password field required a new password or my email password so entered a new password as I haven't used my Virgin email password for years and can't remember it. If it is the email password can I change it without knowing the existing password? I wanted to try  http://www.msoutlook.info/question/cannot-send-after-windows-10-upgrade but PC wouldn't allow me. Don't know what else I can tell you. Can you help me please? 

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Re: NTL Email Account with Windows 10 Mail Won't Work

OOPS. My email address is [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: NTL Email Account with Windows 10 Mail Won't Work

Another error message. "Your Virgin Email account settings are out of date."

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Re: NTL Email Account with Windows 10 Mail Won't Work

Are you a VM broadband customer?  Is the address linked to your billing account?

Next be sure you are using the VM recommended server settings.  https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438/

The mail app is unusual in that the port numbers are entered as part of the server details.

imap.virginmedia.com:993:1
SSL on
smtp.virginmedia.com:465:1
SSL on

Also check any third party antivirus software which may have email scanning capabilities which can affect sending/receiving emails.


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Re: NTL Email Account with Windows 10 Mail Won't Work

So sorry to bother you but it really wasn't my fault. Virgin blocked my account a week ago after believing I might have been hacked. Changed Media password that I now know is the same as my Email password. You learn something new every day 😊 Thanks again.

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Re: NTL Email Account with Windows 10 Mail Won't Work

Here is VM's advice page: https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Be sure to assess your whole network if you have had a security breach.


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Re: NTL Email Account with Windows 10 Mail Won't Work

Thanks MissPasko for your advice. Email appears to be working OK. A little concerned that I only entered "POP3.virginmedia.com" and "SMTP.virgin media.com" as server details?

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Re: NTL Email Account with Windows 10 Mail Won't Work

If it is working and the settings/ports match this, then you should be fine (I assume you prefer POP, rather than IMAP):

https://community.virginmedia.com/t5/Email/Email-settings-change/td-p/3369438


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