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NTL Account – Stopped Receiving Emails

Tuning in

I have been using my NTL email account since NTL first appeared many years ago and it hasn’t let me down once – until now. On the 21/11/22 it stopped working and hasn’t received mail since, which is disconcerting as this is my main email contact. I cannot send messages either.

I use “Mozilla Thunderbird” and have had no issues with it. At some point long ago, I changed from POP3 to IMAP with no issues.

I have updated windows and carried out virus checks etc.

When ever my client tries to connect with the Virgin Media server, I get the following:

Login to server with username "email address" failed

Retry /Enter new password / Cancel

I have not changed my password.

When I log into my Virgin Media Account and go to Virgin Media Mail, all I get; and to my knowledge, all I have ever got is “Your mailbox is not available at the moment”. There was a time a long long ago when I could read my mails from the server but that doesn’t seem to exist anymore.

Some direction/assistance would be appreciated.

My details:
Incoming Server Name:
Username: “your email address”
Port: 993
Security Connection: SSL/TLS
Auth Method: Normal password

Outgoing Server (SMTP) Setting: Virgin (Default)
Details of selected server.
Description: Virgin Media
Server Name:
Port: 465
Username: "your email address"
Auth Method: Normal password
Connection Security: SSL/TLS

Many thanks....


Forum Team
Forum Team

Hello Foxx744.

Thanks for your first post and welcome back to our Community.
Sorry to hear you are having an issue with your emails.
I'd like to take a look into this for you.

If you could also try changing your password, waiting 30 minutes and then trying webmail again, that would be great.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 


I don't think I have a facility to change password.

I also don't seem to have a webmail facility.

I use an email client - Mozilla Thunderbird.

Hey Foxx744, thank you reaching out and confirming this.

I can see my colleague has sent you a PM, you can see this in the purple envelope.

If you go to there you will see this and will be able to reply. Thanks 

Matt - Forum Team

New around here?