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Gc1961
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My wife has forgot her email pswd

My wife has forgot the password for her email account and I don’t know how to reset. Please help, she has many years of emails

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Graham_A
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Re: My wife has forgot her email pswd

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

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Chris_W1
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Re: My wife has forgot her email pswd

Hi Gc1961, thanks for the message and welcome back to the forums. 

I am sorry to hear that she has forgotten the password and I will send you a private message so that this can be looked into further for you. 

Please look out for the purple envelope. 

Kind regards, Chris. 

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