Re: My partner needs to reset ntl world email password
Just to check the email address was linked to a account that has closed down, and the account holder is deceased, if that is the case then the email address belonged to the account holder the only way around this would be to do a move and transfer the email addresses form the closed account to a valid broadband account but this will remove all email addresses on the account, there is a potential issue the move and transfer may only be done when the account holder is the same so in you case that would not be possible.
If you wait for a VM staff member to pick up the post they will advise if it can be done.
If the account has been closed then potentially the accounts emails addresses may have been removed you can check if the email address still exists at https://email-checker.net/.
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