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gilliepops
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My partner keeps getting locked out of his emails after his account got hacked

Is it possible to cancel a Virgin email account and register for a new one but keep the original email address for the new account?

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用心棒
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Re: My partner keeps getting locked out of his emails after his account got hacked

Did he follow all the steps detailed here What to do if your email's been hacked?

When you next follow the above steps consider also signing into webmail and selecting > Quit other sessions then Yes, close all other sessions

Out of curiosity, why not just move to another email provider with security that is equal to or greater than that of the services it will be used with?

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gilliepops
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Re: My partner keeps getting locked out of his emails after his account got hacked

Hi,

Thanks for your reply. I don't know exactly what he has done since the problem occurred so I will check with him. I know his password has been changed several times. He doesn't want to change his email provider as wants to keep his email address.

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DJ_Shadow1966
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Re: My partner keeps getting locked out of his emails after his account got hacked

Hello

To further add and to answer your other question if the email address is deleted then I am afraid that it cannot be used again.

Regards Mike

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Lee_R
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Re: My partner keeps getting locked out of his emails after his account got hacked

Hi gilliepops

Thanks for posting and I am really sorry you're having ongoing issues with your partner's email address.

The advice given by our fantastic community is correct.  We/Your partner would need to reset the password and not delete the email address.

Regards

 

Lee_R

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