Hi there @CharlieB12
Welcome back to our Community after all these years - sorry to understand that an old email address still seems to be active after leaving us. Email addresses are usually purged and deleted around 90 days after leaving us. If the email is still being actively used, it can miss the purge.
If it's linked to an inactive account, we can indeed get this fully deleted for you - I have located your account from your forum information so will pop you a quick private message so we can go through security and ensure we have the correct email address.
Please look out for the purple envelope and pop me a reply when you can.
(Our Community Forums are primarily here for our Community to help and assist in the first instance - if you require staff assistance, this can take a bit longer as we allow our community to reply first if needed or to flag to a staff member. It can be around a week sometimes for a staff member to reply to a thread)
Cheers!