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Savvas1
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My ntlworld email has stopped working

Hi... my ntlworld.com email has stopped working. All my devices are now asking for a password but none works. I can't seem to find the email account in my virgin media profile any more. 

Would like to sort this out because it's the main email address I use.

Thanks

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Graham_A
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Re: My ntlworld email has stopped working

If you cannot see the email address concerned under either the My Profile tab or the Manage Accounts tab when signed into your My Virgin Media account with your primary username and password then it may be an orphaned account.

The VM Forum Team staff should be able to help investigate when they reach this thread.

 

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Graham

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Savvas1
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Re: My ntlworld email has stopped working

Thank you for the reply

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John_GS
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Re: My ntlworld email has stopped working

Hi Savvas1

 

Thanks for posting and welcome to the community.

 

Apologies for the email issue, it maybe purged if not linked to an active account but we can do the checks for you.

 

I'll PM you now to assist

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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ravenstar68
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Re: My ntlworld email has stopped working

What email settings are you using POP3 or IMAP.

If you are using POP3 on the old legacy settings, I suggest you try updating the settings.

Server - pop3.virginmedia.com
Port 995 SSL/TLS enabled
Username:  Your full email address (If you are using the old recent: prefix this needs removing).  It hasn't actually done anything since the move away from Google Apps for ISP's in 2015.

Outgoing should be:

Server smtp.virginmedia.com
Port 465 SSL/TLS enabled

Authentication enabled

Username and password should be same as incoming..

Tim

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Bashy29
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Re: My ntlworld email has stopped working

Thanks Tim this sorted my issues out, I occasionally get this issue with outlook and POP3 where it appears the password / user gets rejected by the server, but generally after a few hours or the next day it sorts itself out.

However, this time it was all the ntlworld email accounts I use and for several days.

I did try using pop3.virginmedia.com and SMTP.virginmedia.com a few years ago but could never get it to work so stuck with pop3.ntlworld.com , probably the time I started to use the Recent: prefix.

Cheers Thanks again, Bashy...

Bashy29
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Re: My ntlworld email has stopped working

Glad to hear it's working for you.

If you have any further issues, let is know.

Tim

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