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Keving0603
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My ntl world is not working

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Enduser
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Message 2 of 13
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Re: My ntl world is not working

Have you checked the 'service status' in your area ?

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jpeg1
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Re: My ntl world is not working

You'll have to give much more information if you want help.

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Lee_R
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Re: My ntl world is not working

Hi @Keving0603 thanks for reaching out and welcome to our community.

Sorry to hear you're unable to use your ntlworld email address.  Please can you expand on the issues you're having?  Are you an active Broadband customer with ourselves?  Are you attempting to use the email address in question, via our webmail or via a 3rd party client?  Do you receive any error messages?

Regards


Lee_R

 

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Keving0603
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Re: My ntl world is not working

I’m a long time virgin broadband user. I get error “no password provided for ntlworld go to mail account settings’ my windows 10laptop isn’t working on ntlworld either. 

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Nathan_B
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Message 6 of 13
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Re: My ntl world is not working

Hi there @Keving0603

 

Thanks for providing some more info on your issue.

 

Does your email work on any other device? Also can you try resetting your password, then try logging into your account account again?

 

Regards

 

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Keving0603
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Re: My ntl world is not working

Hi Nathan. Thanks for getting back. The email doesn’t work on my windows 10 laptop. I’ve gone into my virgin media to try and find the ntlworld email so that I can change the password  but I can’t find where you do this  as you probably realise I’m not very tech savvy  thanks 

 

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Hayley_S
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Message 8 of 13
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Re: My ntl world is not working

Hello @Keving0603,

Thank you for the update, can you please confirm if you have a broadband account with us? If so is it active?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Keving0603
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Re: My ntl world is not working

Yes I do have a virgin broadband with you. 

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Hayley_S
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Message 10 of 13
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Re: My ntl world is not working

Hello @Keving0603,

Thank you for this, I will send you a private message now so I can help you further.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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