My mailbox is not available at the moment

[BlueNile]

I can't access my emails. Fault seems to have happened late morning today. I'm signed into my Virgin media account but when I click on "email" I'm taken to a page headlined "your mailbox is not available at the moment". It invites me to sign in via my Virgin media account page and then loops back to the same page. Advice / help much appreciated, thanks 

[coenoby · Accepted solution]

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@BlueNile wrote:

I can't access my emails................"your mailbox is not available at the moment".

It invites me to sign in via my Virgin media account page and then loops back to the same page.

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Resetting the password to something you have never used before and then leaving it 30 minutes before you try to access the account often clears that error message.

If you are having problems with your My Virgin Account you could try resetting the password by entering the affected email address here https://www.virginmedia.com/my-virgin-media/forgotten-details/password  and then following the prompts, 

Resetting the password usually restores access but not in every case. If the reset does not work then it may well require action by VM to re-enable the account.

Post back here with how that goes.

Coenoby

[BlueNile]

Hi coenoby, - this cured the problem, so thank you for your reply. I've no idea what caused it but I'm suitably prepared should it happen again in future!

[coenoby]

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@BlueNile wrote:

Hi coenoby, - this cured the problem, so thank you for your reply. I've no idea what caused it but I'm suitably prepared should it happen again in future!

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That's good to hear, thanks for letting us know.

You know where the forum is if you need any advice in the future. 😉

Coenoby