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Penguin12
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My emails rejected as including spam

I forwarded an email to the sender and it was rejected with this message.

Your message did not reach some or all of the intended recipients.

 

      Subject:     RE: Papers for 21 March NPPC meeting

      Sent:  17/03/2022 09:45

 

The following recipient(s) cannot be reached:

 

      'James Mackman' on 17/03/2022 09:45

            552 5.7.0 SPAM Content Found (VM603) UmgUnJNIPau4XUmgVnrzf1

This is the third time I have had a similar problem in the last two days and urgently need to be able to forward the emails to my work address to access them at a meeting.

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Travis_M
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Re: My emails rejected as including spam

Hi @Penguin12

 

Thanks for posting on our community forum!

 

Sorry to hear about this, do you experience this issue with sending any other emails? Are you experiencing via webmail or using a client such as Outlook etc?

 

Regards

Travis_M
Forum Team



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用心棒
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Message 3 of 8
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Re: My emails rejected as including spam

Whilst waiting for Virgin Media to resolve the issue consider the following workarounds:

  • send via an alternative (non-Virgin Media) email address
  • save to PDF and forward
  • save to file, compress and password protect before forwarding

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

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Penguin12
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Message 4 of 8
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Re: My emails rejected as including spam

The problem only started yesterday.

I am using Outlook to get my emails.

 

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Martin_N
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Message 5 of 8
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Re: My emails rejected as including spam

Thank you for that. Are you able to try other clients to see if the issue is replicated?

^Martin

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chrisclarke
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Message 6 of 8
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Re: My emails rejected as including spam

I've had a similar issue for the past week.  e-mails from a reputable business I've worked with for years have been going into spam. When I've found the e-mails and replied, something in their footer (signature block) was being seen as dodgy and the e-mail was not sending until I deleted the footer. Next day, my e-mail address was blocked by Virgin. They thought I had malware but I do not.

I think they have upped their security and are reacting to false positives.

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Penguin12
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Message 7 of 8
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Re: My emails rejected as including spam

It was the emails which I sent which were supposed to contain spam.  Fortunately, the problem appears to have gone now.

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Gareth_L
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Message 8 of 8
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Re: My emails rejected as including spam

HI Penguin12

Thanks for the updated reply

Glad to hear its all sorted now for you

Gareth_L

 

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