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tricky68
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My email connection has been down for the 3rd day today. Showing "Connection error"

Hi,

I am getting a blue screen saying "Connection Error. The service is not available right now". This is the 3rd day now not being able to access my emails. Anyone having this problem?

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Steve_O1
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Re: My email connection has been down for the 3rd day today. Showing "Connection error"

Hi tricky68,

Are you able to access the internet on any other devices? Have the lights on your router changed at all?

Thanks,
Steve
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tricky68
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Re: My email connection has been down for the 3rd day today. Showing "Connection error"

Hi Steve, 

Yes i have no problems accessing the internet or TV services. Regarding email access, the URL gets as far as he appsuite but no access to the login 

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Steve_O1
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Re: My email connection has been down for the 3rd day today. Showing "Connection error"

Okay, I can take a more detailed look at the diagnostic of your equipment if you could PRIVATE MESSAGE me your account number and area reference please?

Thanks,
Steve
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I am a Virgin Media Field Technician currently working from home. All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
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Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!

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Graham_A
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Re: My email connection has been down for the 3rd day today. Showing "Connection error"


@tricky68 wrote:

Hi,

I am getting a blue screen saying "Connection Error. The service is not available right now". This is the 3rd day now not being able to access my emails. Anyone having this problem?


This error is generally fixed by clearing the browser cache and deleting cookies relating to virginmedia.  Close browser and then restart. Alternatively use a different browser or open an incognito/private window which will override cookies and cache entries.

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Graham

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tricky68
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Re: My email connection has been down for the 3rd day today. Showing "Connection error"

Hi,

I just cleared my Chrome browser cache like you asked and it worked! 

 

Thanks 🙂