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KennyKet
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My email account doesnt seem to be receiving emails

I'm aware from a few emails recently that someone is trying to hack into a few of my accounts. He successfully did so in my argos account. Suddenly , and I don't know if its a coincidence, my email inbox isnt receiving any more emails. I can send them out but I'm not receiving any. I've reset my password but it's hasn't helped.

Any thoughts?

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Graham_A
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Message 2 of 13
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Re: My email account doesnt seem to be receiving emails

Follow all the steps set out here:

https://www.virginmedia.com/help/virgin-media-account-has-been-hacked

Pay particular attention to any rogue auto forward rules or filters that the hacker may have created to divert incoming emails away from your account.

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Graham

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KennyKet
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email not working again!

I had some trouble with someone hacking my account. I found out my emails were been forwarded on to another unknown address. Sorted that and thought all was well. Now I cant access my email from my app or browser. Just says Sorry.....check back in an hour

Any thoughts?

 

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Graham_A
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Re: email not working again!


@KennyKet wrote:

I had some trouble with someone hacking my account. I found out my emails were been forwarded on to another unknown address. Sorted that and thought all was well. Now I cant access my email from my app or browser. Just says Sorry.....check back in an hour

Any thoughts?

 


Sorry to read that.

Follow all the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

If you still can't access the account after an hour post back here and the VM Forum Team should be able to help you.

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Graham

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KennyKet
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Re: email not working again!

I've done that already.. I found a strange email address in my forward email link. I reset it with another email i have and all worked fine. I then decided to delete it, so i could get email to my primary account, and all seemed to work for awhile. Then it just stopped. It's still not working
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Graham_A
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Re: email not working again!

@KennyKet  It is likely that the VM security department noticed the forwarding filters and locked the account.

If the change of password to a new unique one hasn't unlocked the email account then wait for the VM Forum Team to respond later this evening or tomorrow.

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Graham

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Travis_M
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Re: email not working again!

Hi @KennyKet

 

Thanks for posting on our community forum!

 

Sorry to hear about this, has the password reset and 60 min wait not worked?

 

Regards

Travis_M
Forum Team



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KennyKet
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Message 8 of 13
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Re: email not working again!

Yes I reset my account this afternoon. Email worked ok but i forwarded it on to my gmail account. I changed it back to my virgin account and it worked for awhile then stopped.
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Travis_M
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Re: email not working again!

I'm going to drop you a private message now, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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KennyKet
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Message 10 of 13
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Re: email not working again!

Haven't seen it yet? 

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