on 19-05-2021 10:49
My trash box sems to hold around 7 days worth of mail or around 180 messages and then empties. I have been unable to find any messages that have disappeared, I have checked settings but have found nothing about how to ensure that trash messages remain in the trash box?
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19-05-2021 10:55 - edited 19-05-2021 11:15
The reason you can't find anything in settings is because there isn't anything. VM mail auto-empties your trash folder every seven days or so and the emails are then gone forever. The clue is in the word "trash". VM think, not unreasonably, that if you put something in trash then you want it thrown away sooner or later. That is the normal definition of trash. Also VM don't have unlimited storage available and so trash gets treated as trash. If you want to keep stuff use the archive function or set up another folder while you decide what to do.
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19-05-2021 10:55 - edited 19-05-2021 11:15
The reason you can't find anything in settings is because there isn't anything. VM mail auto-empties your trash folder every seven days or so and the emails are then gone forever. The clue is in the word "trash". VM think, not unreasonably, that if you put something in trash then you want it thrown away sooner or later. That is the normal definition of trash. Also VM don't have unlimited storage available and so trash gets treated as trash. If you want to keep stuff use the archive function or set up another folder while you decide what to do.
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on 27-05-2021 11:49
on 27-05-2021 13:15
For Information:
https://www.virginmedia.com/help/virgin-media-mail-how-to-delete-my-emails
Under How to permanently delete a message from the Trash folder
Permanently deleted messages can’t be recovered. Before permanently deleting a message, make sure you no longer need it.
Note: Any messages in the Trash folder that are over 7 days old are automatically deleted.
on 27-05-2021 14:35
In webmail selected email(s) can be archived by pressing A key; result, email is filed by Year under Archive folder, i.e. message received in 2018 is archived to 2018 folder. To archive all emails in a folder that are older that 90 days select ☰ (located next to folder name), Archive, Archive.
NB webmail's search function is poor because it lack the ability to traverse folders, i.e. starting a search from Archive folder will not find matching emails in subfolders. Use an email client, like Thunderbird, for a better experience.
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