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k3vink3vin
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My broadband account did not come with an ISP email account

3 weeks ago

Hi,

I have an active broadband plan with Virginmedia. I can login to My Virgin Media and see my package and bill. However when I click on the Virgin Media Mail link I get redirected to https://www.virginmedia.com/help/virgin-media-mail-unavailable .

Could I get some help to setup an ISP email account?

Best,

Kevin

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Graham_A
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Re: My broadband account did not come with an ISP email account

3 weeks ago

@k3vink3vin  Looking at your posting history it seems that you joined Virgin Media quite recently.

VM stopped issuing email addresses to new customers in May 2022 so if you did become a customer after then you won't be able to get a free VM email address.

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Graham

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k3vink3vin
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Re: My broadband account did not come with an ISP email account

3 weeks ago

Hi Graham,

 

No wonder! Thanks for the reply!

 

 

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k3vink3vin
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Re: My broadband account did not come with an ISP email account

3 weeks ago

I owned a @virginmedia.com email address 2 years ago. Is it possible to revive and have it linked to my current virgin media account?

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Graham_A
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Re: My broadband account did not come with an ISP email account

3 weeks ago - last edited 3 weeks ago

@k3vink3vin wrote:

I owned a @virginmedia.com email address 2 years ago. Is it possible to revive and have it linked to my current virgin media account?

Unlikely if it has been deleted by VM as per their terms and conditions.  What happens if you try to sign into the email address concerned at https://mail2.virginmedia.com/

If you send an email to the address concerned do you get a non deliverable report?

Edit, just to be clear you never 'owned' the email address.  It was provided as a free add on to your previous VM broadband account for as long as that broadband account was operational.

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Molly_T
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Re: My broadband account did not come with an ISP email account

2 weeks ago

Hi K3vinK3vin 👋 welcome back to community! Thanks for posting. 

Sorry to hear this feedback about your difficulties setting up an email account. As other members on this thread have correctly advised, we no longer support new email addresses being created. 

Sadly the one you had with us previously has likely been deleted. (They should be deleted within 90 days of your account closing.) You can see a more information about this via our website here 👉 How to manage my email account | Virgin Media Help. 

Hope this helps clarify things! Let us know if there is anything else you need support with. 

All the best. 🌞

Molly
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