Ive seen various posts on here last year experiencing exactly the same issue i am having
having logged into my virgin media successfully yesterday - today it does not recognise my username , account or passwords - and as a result wont send me a new one - see image attached
i have seen plenty of people trawl through all sort of solutions that have not helped and get quite frustrated - as far as i can conclude the only way to get this fixed is to have it referred to IT
The sooner we can do this please the better please - i have not changed my account, or any of my details, i have been using this account for over 5 years now - and as of yesterday access was fine
Resolution swiftly please
Thank you 