I am a long standing customer but only have Virgin Mobile and Virgin Email
As the origional customer, my email is used as the login to My Virgin Media and hence I create the sub emai addresses. I recently created 2 more addresses and yesterday created another, so there is my top address and 4 sub addresses.
This morning my wife checked her emails on her phone and it asked her to re-enter her password.
This was not done and I checked my emails on my phone and it again asked for the password to be re-entered.
I subsequently checked all 5 addresses via web browser and all required a new password.
I then tried to log into My Virgin Media and again it would not accept the password.
At this point I cannot access any emails and cannot access My Virgin Media
@ceisra It is a requirement for continued use of Virgin Media Mail that you have a virgin media broadband account and that the email addresses concerned are part of the account.
Unfortunately being a Virgin Mobile customer alone is not sufficient. I suspect that your loss of access signifies the beginning of a clear up process to remove your 'orphaned' email addresses from the system.
The VM Forum Team staff will be able to advise you as to the exact situation when they reach this thread in a day or so.
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I origionally rang virgin mobile who confirmed that I have/had a .virgin.net email address but the operator said they could not look into email accounts so I was transfered. After a very long wait the call was taken by a support staff member in Sheffied. He said he could find no info and would open an IT support call.
the call lasted 1hr 20mins 33sec
My name, address, phone number and alternate email address were given
I was not given a call number but told it could be up to 5 days for any action
This is why I opened this forum call
Currently I can prove that I was still recieving .virgin.net emails at 09:30 4/1/21
If you send me a personal message I will detail why I need to get my emails back