cancel
Showing results for 
Search instead for 
Did you mean: 

My Blueyonder email history still not restored

ADIUK1
Joining in

I have about 20 folders I use for personal and business related matters.

Some have been restored and some are empty. 

I rely on my historical emails for VAT claim proof.

Have reset my password etc.

What else can I do ?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi ADIUK1, the settings you need are-

IMAP settings (recommended)
Host Name: imap.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)
 

POP3 settings
Host Name: pop3.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings:
SSL Encryption: Enabled
Port: 995 (this may be automatically chosen by selecting SSL encryption)
 

SMTP settings
Host Name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL Encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password
If your app needs to save your settings, don’t forget to do so.

Alex_Rm

See where this Helpful Answer was posted

9 REPLIES 9

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hello ADIUK1, 

Thank you for posting to us here on the community.

We are very sorry to hear you are experiencing issues with the email service. 

Can you please confirm if you are accessing the service via an email app or browser?

Thanks,

 

 

Nat

ADIUK1
Joining in

Hi Nat

The historical emails have now been restored.

Browser and Android Gmail app.

For the Gmail app I deleted the cache and data then opened up every folder.

Slowly the mails appeared.

Hi @ADIUK1 thanks for your reply here.

That's great news! We're glad things have now been resolved for you 😊

Many thanks

Tom_W

Hi

Sorry back to not receiving emails via the Android Gmail app.

For incoming should I use

imap.virginmedia.com or imap.blueyonder.co.uk  

Outgoing

smtp.virginmedia.com or smtp.blueyonder.co.uk 

Hi ADIUK1, the settings you need are-

IMAP settings (recommended)
Host Name: imap.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)
 

POP3 settings
Host Name: pop3.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings:
SSL Encryption: Enabled
Port: 995 (this may be automatically chosen by selecting SSL encryption)
 

SMTP settings
Host Name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL Encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password
If your app needs to save your settings, don’t forget to do so.

Alex_Rm

Thanks for confirming the settings I'm using are correct.

I can confirm the problem is the Gmail Android app.

Tried a couple of other email apps and they worked fine !

Google need to repair the bugs that their latest update have created.

Solution at the moment is to delete the account and then add again !

 

ADIUK1
Joining in

Google have released another update to the Gmail app.

So far everything appears to be working well with my blueyonder emails.

Thanks for coming back to us ADIUK1 and I'm glad to hear that your email issues have now been resolved.

Please let us know, if you need any further support.

Kind Regards,

Steven_L

Update - All is still working flawlessly.