Virgin Media Community

[Jonnybabe69]

Hi

I recently moved house where I had virgin media installed. I was told by virgin that the house i was moving to  couldnt have virgin even though there was a virgin box and cables outside (its a long story). It turned out that my address had been mixed up with another one. I have now sorted that out and i have had virgin media installed. 

I had to cancel my virgin contract on the last house and start a new contract on my new house, so now when I sign in to app its says account closed  You have 90 days from disconnection of your account to access any information you need.

I dont want to loose any email addresses I have please help. 

[Graham_A]

Provided that the old and new accounts are under the same account holder name it may be possible for a 'Move & Transfer' of the account and email details to be performed.

The VM Forum Team should reach this thread in a day or so and be able to advise further.

[Travis_M]

Hi @Jonnybabe69

Thanks for posting on our community forum!

I'm going to private message you now to investigate this further, please keep an eye on your inbox.

Regards